Return Policy

What is returnable?

Items that are normally stocked and returned unused in their original packaging that can be resold as “new”. A restocking fee of 20% will apply.

What’s not returnable?

Unfortunately, we can’t process a return on any item that we cannot resell as new. For example, lights and light fixtures that have been installed would not qualify as something we can resell. Items that have been unboxed or used are also not returnable.

We also place a restriction on special orders. These are products that we don’t usually stock, custom configured products, or colours not typically retailed. If you’re not sure whether your product fits into this category, just email us at info@chester-fields.com

How do I return a damaged product?

It’s always unfortunate, but sometimes items get damaged in transit. We’ll work as quickly as possible to replace the item, at no cost to you. Please make sure you let us know within 24 hours of delivery that your product is damaged. Here are some guidelines to help you report the issue:

Outside Damage to the Package

If you receive a package with obvious damage to the outside of the packaging, but believe the item inside is intact, please advise the courier to record this fact when signing for your package.

Damage to Package and Contents

If a package appears significantly damaged, you can refuse delivery. It will then be returned to the place of origin. Please notify us immediately if this occurs. We’ll make arrangements for a replacement to be sent to you as soon as possible. 

Damage to Contents

If the packaging is intact, but the contents are damaged, please don’t throw away the original packaging. Take photos of damages to items and then contact us at info@chester-fields.com.  You will then follow the return steps you read above. Arrangements will be made for replacement of your damaged item at no cost to you.